1. Acceptance of Terms
By accessing or using the services provided by Terrence's Vocal Academy ("we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.
2. Description of Services
Terrence's Vocal Academy provides vocal training and music education services including:
- Individual vocal coaching sessions
- Group singing classes
- Performance coaching and preparation
- Online vocal training courses
- Workshops and masterclasses
- Educational content and resources
3. Eligibility
Our services are available to:
- Individuals of all ages (minors require parental consent)
- Students of all skill levels
- Residents of Australia and international students
By using our services, you represent that you:
- Have the legal capacity to enter into these Terms
- Are at least 18 years old, or have parental/guardian consent
- Will provide accurate and complete information
4. Booking and Scheduling
4.1 Lesson Bookings
- Lessons must be booked in advance through our scheduling system
- We will confirm all bookings via email
- Lesson times are subject to instructor availability
- We reserve the right to reschedule lessons due to instructor illness or unforeseen circumstances
4.2 Cancellation Policy
- Student Cancellations: Minimum 24 hours notice required for full refund
- Late Cancellations: Less than 24 hours notice may result in charges
- No-Shows: Full lesson fee applies
- Academy Cancellations: Full refund or rescheduling offered
- Emergency Situations: Evaluated case-by-case
5. Payment Terms
5.1 Fees and Payment
- Lesson fees are as published on our website or quoted directly
- Payment is required at time of booking unless other arrangements are made
- We accept cash, credit cards, and bank transfers
- Package deals and discounts are available for multiple lessons
5.2 Refund Policy
- Unused lessons may be refunded within 30 days of purchase
- Package deals are pro-rated for partial use
- Processing fees may apply to refunds
- Special workshop fees are non-refundable within 7 days of the event
6. Student Responsibilities
6.1 Attendance and Participation
- Arrive on time for scheduled lessons
- Notify us of any health conditions that may affect vocal training
- Practice regularly and follow instructor guidance
- Respect other students and staff
- Follow academy policies and procedures
6.2 Equipment and Materials
- Bring any required materials or sheet music
- Use academy equipment responsibly
- Replace or pay for any damaged equipment
7. Health and Safety
7.1 Health Considerations
- Inform us of any health conditions that may affect vocal training
- Do not attend lessons if you are unwell
- Follow warm-up and cool-down procedures
- Stop exercising immediately if you experience pain or discomfort
7.2 Safety Measures
- Follow all academy safety protocols
- Report any safety concerns immediately
- Use equipment only as instructed
- Maintain awareness of emergency procedures
8. Intellectual Property
8.1 Academy Content
- All teaching materials, exercises, and content are our intellectual property
- Students may not record, copy, or distribute our materials without permission
- Our website content, including text, images, and videos, is protected by copyright
8.2 Student Recordings
- We may record lessons for educational purposes with your consent
- Students may request recordings of their own lessons
- Permission is required before using recordings for any public purpose
9. Privacy and Confidentiality
- We protect your personal information in accordance with our Privacy Policy
- Lesson content and student progress remain confidential
- We may use anonymised feedback for improving our services
- Photography or recording for promotional purposes requires explicit consent
10. Code of Conduct
10.1 Expected Behaviour
- Treat all students, staff, and visitors with respect
- Use appropriate language and behaviour
- Follow academy rules and guidelines
- Maintain a positive learning environment
10.2 Prohibited Behaviour
- Discrimination, harassment, or bullying
- Disruptive or inappropriate behaviour
- Use of alcohol or illegal substances on premises
- Damage to property or equipment
11. Limitation of Liability
To the fullest extent permitted by law:
- We provide services "as is" without warranties
- We are not liable for indirect or consequential damages
- Our total liability is limited to the amount paid for services
- Students participate in activities at their own risk
- We maintain appropriate insurance coverage
12. Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control, including:
- Natural disasters or extreme weather
- Government regulations or orders
- Public health emergencies
- Technical failures or power outages
- Labour disputes or strikes
13. Termination
13.1 Termination by Student
- You may discontinue services at any time
- Refunds are subject to our refund policy
- Written notice is preferred but not required
13.2 Termination by Academy
We may terminate services if:
- Terms of Service are violated
- Payment obligations are not met
- Behaviour is inappropriate or disruptive
- Health or safety concerns arise
14. Dispute Resolution
14.1 Initial Resolution
- We encourage direct communication to resolve issues
- Contact us promptly with any concerns
- We will make reasonable efforts to find mutually acceptable solutions
14.2 Formal Disputes
- Unresolved disputes may be subject to mediation
- Australian law governs these Terms
- Victorian courts have jurisdiction over legal proceedings
15. Modifications to Terms
We may update these Terms from time to time. When we do:
- We will post updated Terms on our website
- We will update the "Last updated" date
- Significant changes will be communicated via email
- Continued use of services constitutes acceptance of new Terms
16. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.
17. Entire Agreement
These Terms, along with our Privacy Policy, constitute the entire agreement between you and Terrence's Vocal Academy regarding the use of our services.
18. Contact Information
For questions about these Terms of Service, please contact us:
19. Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, warranties, or other rights that you may have under the Competition and Consumer Act 2010 (Cth) or other applicable Australian consumer protection laws.