Cookie Policy

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit our website. They help us provide you with a better browsing experience by remembering your preferences and understanding how you use our site.

2. How We Use Cookies

Terrence's Vocal Academy uses cookies to:

• Ensure our website functions properly
• Remember your preferences and settings
• Analyse website traffic and user behaviour
• Provide personalised content and experiences
• Deliver relevant advertisements
• Improve our services and website performance
• Prevent fraud and enhance security

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for our website to function properly. They enable core functionality such as security, network management, and accessibility.

3.2 Performance Cookies

These cookies collect information about how visitors use our website, helping us improve its performance and user experience.

3.3 Functional Cookies

These cookies enable enhanced functionality and personalisation, such as remembering your preferences.

3.4 Marketing Cookies

These cookies track your browsing habits to show you relevant advertisements and measure campaign effectiveness.

4. Third-Party Cookies

We may use third-party services that set their own cookies. These include:

4.1 Google Services

• Google Analytics: Website traffic analysis
• Google Ads: Advertising campaigns
• Google Maps: Location services
• reCAPTCHA: Spam protection

4.2 Social Media Platforms

• Facebook: Social media integration and advertising
• Instagram: Content embedding
• YouTube: Video content
• Twitter: Social sharing

4.3 Other Services

• Payment Processors: Secure payment handling
• Scheduling Software: Appointment booking
• Email Marketing: Newsletter services
• Customer Support: Chat and help desk tools

5. Managing Your Cookie Preferences

5.1 Cookie Banner

When you first visit our website, you'll see a cookie banner that allows you to:

• Accept all cookies
• Accept only necessary cookies
• Customise your cookie preferences
• Learn more about our cookie usage

5.2 Cookie Preference Centre

You can change your cookie preferences at any time by:

• Clicking the "Cookie Settings" link in our footer
• Accessing the preference centre from our privacy notice
• Contacting us directly

5.3 Browser Settings

You can also control cookies through your browser settings:

Chrome:

1. Go to Settings > Advanced > Privacy and security
2. Click "Cookies and other site data"
3. Choose your preferred settings

Firefox:

1. Go to Options > Privacy & Security
2. Select "Standard," "Strict," or "Custom" protection
3. Adjust cookie settings as needed

Safari:

1. Go to Preferences > Privacy
2. Select your cookie preferences
3. Choose how to handle website tracking

Edge:

1. Go to Settings > Cookies and site permissions
2. Click "Cookies and stored data"
3. Configure your preferences

6. Impact of Blocking Cookies

If you choose to block or delete cookies, you may experience:

• Reduced website functionality
• Need to re-enter information repeatedly
• Loss of personalised content
• Inability to use certain features
• Less relevant advertising

7. Mobile Device Tracking

On mobile devices, we may use:

• Mobile device identifiers
• App-specific tracking technologies
• Location services (with permission)
• Push notification tokens

You can manage these through your device settings:

• iOS: Settings > Privacy & Security > Tracking
• Android: Settings > Privacy > Ads

8. Data Storage and Security

Cookie data is:

• Stored securely on our servers
• Protected by encryption where appropriate
• Access-controlled and monitored
• Regularly reviewed and cleaned
• Handled in compliance with privacy laws

9. International Transfers

Some cookies may involve transferring data to countries outside Australia. When this happens, we ensure:

• Adequate protection measures are in place
• Service providers meet privacy standards
• Data transfer mechanisms comply with applicable laws
• Your rights are protected regardless of location

10. Children's Privacy

We take special care with information from visitors under 18:

• We don't knowingly collect personal data from children without consent
• Parents can request information about their child's data
• Marketing cookies are not used for children's profiles
• Educational content cookies are limited and necessary only

11. Updates to This Policy

We may update this Cookie Policy to reflect:

• Changes in technology
• Legal requirements
• New services or features
• Improved user experience

When we update this policy, we will:

• Post the new version on our website
• Update the "Last updated" date
• Notify users of significant changes
• Obtain new consent where required

12. Your Rights

Under Australian privacy law, you have the right to:

• Know what cookies we use and why
• Access data collected through cookies
• Request correction of inaccurate data
• Withdraw consent for non-essential cookies
• Request deletion of your cookie data
• Port your data to another service
• Lodge complaints about our practices

13. Contact Information

For questions about our use of cookies or to exercise your rights, please contact us: