1. Introduction
Terrence's Vocal Academy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website terreneces.com, use our services, or interact with us.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for lessons or services
- Subscribe to our newsletter
- Contact us through our website or email
- Participate in our programs or events
- Make a booking or payment
This information may include:
- Name and contact details (email, phone, address)
- Age and date of birth
- Musical experience and goals
- Payment information
- Emergency contact details
- Health information relevant to vocal training
2.2 Technical Information
We automatically collect certain information when you visit our website:
- IP address and location data
- Browser type and version
- Device information
- Pages visited and time spent
- Referring website
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide and improve our vocal training services
- Process bookings and payments
- Communicate with you about lessons, schedules, and updates
- Send newsletters and marketing communications (with your consent)
- Customise your learning experience
- Ensure the safety and security of our students
- Comply with legal obligations
- Analyse website usage and improve our online presence
4. Information Sharing and Disclosure
4.1 We Do Not Sell Your Information
We do not sell, trade, or rent your personal information to third parties.
4.2 Limited Sharing
We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our business (payment processors, email services, scheduling platforms)
- Legal Requirements: When required by law or to protect our rights and safety
- Emergency Situations: To protect the safety of students or staff
- Business Transfers: In connection with a merger, sale, or transfer of our business
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against:
- Unauthorised access or disclosure
- Alteration or destruction
- Loss or theft
- Misuse or inappropriate use
Security measures include:
- Encryption of sensitive data
- Secure servers and databases
- Regular security assessments
- Limited access to personal information
- Staff training on privacy and security
6. Cookies and Tracking Technologies
6.1 Types of Cookies We Use
- Essential Cookies: Necessary for website functionality
- Performance Cookies: Help us understand how visitors use our site
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements
6.2 Cookie Management
You can control cookies through:
- Our cookie banner and preference centre
- Your browser settings
- Third-party opt-out tools
7. Your Rights and Choices
Under Australian privacy law, you have the right to:
- Access: Request a copy of your personal information
- Correction: Ask us to correct inaccurate information
- Deletion: Request deletion of your personal information
- Opt-out: Unsubscribe from marketing communications
- Portability: Request your data in a portable format
- Restrict Processing: Limit how we use your information
To exercise these rights, contact us at [email protected]
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Specific retention periods:
- Student records: 7 years after last lesson
- Financial records: 7 years for tax purposes
- Marketing data: Until you withdraw consent
- Website analytics: 26 months
9. Children's Privacy
We provide services to students under 18 years of age. For students under 18:
- We require parental or guardian consent
- Parents/guardians have the right to review and request deletion of their child's information
- We collect only information necessary for our services
- We do not use children's information for marketing purposes
10. International Data Transfers
Your information may be transferred to and processed in countries other than Australia. When we do this, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will:
- Post the updated policy on our website
- Update the "Last updated" date
- Notify you of significant changes via email or website notice
- Obtain your consent for material changes where required
13. Contact Information
If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:
14. Complaints
If you are not satisfied with our response to your privacy complaint, you may lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Email: [email protected]
Phone: 1300 363 992
15. Australian Privacy Principles
This Privacy Policy is designed to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). We are committed to handling your personal information in accordance with these principles and Australian privacy law.